Join Our Hybrid Healthcare Customer Service Team!

📍 Irving, Texas (Hybrid)
🕒 Full-Time Contract | 40 Hours per Week
💲 $18.00/hour (W2)
📅 Monday – Friday | Between 8:00 AM – 7:00 PM Schedule
🏢 Onsite Training | Monthly Onsite Rotation Required

We are currently seeking a Customer Service Representative to join a growing healthcare support team serving patients and healthcare providers. This role is ideal for candidates with strong customer service, call center, administrative, or healthcare support experience who enjoy helping patients and ensuring a positive customer experience.

Responsibilities
Answer inbound calls from patients, healthcare providers, and internal stakeholders.
Provide accurate information and exceptional customer service.
Coordinate and schedule initial and refill medication shipments.
Contact patients to obtain and verify information needed for prescription fulfillment.
Maintain accurate patient records and documentation.
Process prescription refill requests and related documentation.
Assist with order processing and delivery scheduling.
Gather, organize, and document patient-related information for clinical review.
Ensure compliance with HIPAA and healthcare regulations.
Support the patient care team by assisting with administrative and coordination tasks.
Complete required paperwork and documentation accurately and on time.
Qualifications

✔ Minimum 2 years of Customer Service experience
✔ At least 1 year of Call Center experience preferred
✔ Strong phone communication and customer interaction skills
✔ Proficiency with Microsoft Office applications
✔ Experience with filing, documentation, and administrative support
✔ Healthcare, pharmacy, or medical office experience is a plus
✔ Ability to multitask and work in a fast-paced environment
✔ Reliable transportation for onsite training and hybrid work requirements

What We Offer
Competitive pay at $18.00/hour
Hybrid work environment
Opportunity to gain experience with a leading healthcare organization
Potential for full-time permanent employment based on performance
Professional growth within the healthcare industry

📩 Interested candidates are encouraged to apply today.