Assists providers in delivering quality healthcare and education to patients. This is done through one-on-one service to patients in the office as well as serving them over the telephone. Performs all duties in a manner, which promotes team concept.
Reports directly to Clinic Administrator. Works closely with Front Desk, Business Office, Medical Assistants and Physicians. Providers are consulted on issues dealing with patient care.
The qualifications for the position are the minimum requirements needed to be successful in the position. The level of experience and expertise for the job is determined by the current amount of expertise in the unit/department. If training or experience is not required but would be desirable, it is listed as preferred; however, persons without preferred background will be considered in the hiring process.
Knowledge, Skills and Abilities:
1. Requires skills in taking accurate vital signs, provision of direct patient care, and management of time and the practice of safety techniques.
2. Knowledge, skills and abilities are typically acquired through completion of a Registered Nursing program and one-three years experience in a medical office.
3. Medical terminology and managed care knowledge preferred.
4. A patient service attitude and the desire to work with children is mandatory.
5. Must possess strong verbal communication skills.
STANDARDS OF PERFORMANCE: Each of these is considered an essential function.
1. Actively supports and incorporates the clinic mission into daily activities.
2. Demonstrates positive interactions with the public, and positive interpersonal relations in dealing with fellow employees, supervisors, and others, so that productivity and positive relationships are maximized.
3. Reports to work as scheduled and on time.
4. Maintains confidentiality of all information related to patients, medical staff, and as appropriate, other information.
5. Supports and contributes to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities.
6. Supports and contributes to effective HIPAA compliance efforts by adhering to established policies and procedures, maintaining an environment of accuracy and identifying and reporting any potential liabilities.
PRINCIPAL DUTIES AND FUNCTIONS:
1. Coordinate patient care, including nursing assessments, follow up procedures, patient teaching, administering medications, starting IV’s, urinary catheterizations, etc. Assist physician with patient exams. When necessary, prepare examination rooms and equipment, escort patient to rooms, take and record vital signs, personal information in the electronic medical record (EMR), update flow sheet.
2. Perform daily organizational tasks as defined in the clinic. Bill for clinic supplies and tests as appropriate, including injections/vaccines. Verify encounter form completeness as necessary.
3. Provides direction and guidance to clinic staff in nursing care. Help maintain patient flow and workflow, work collaboratively as a team member of the staff to provide high quality and efficient service to patients and clinic. Maintains patient confidentiality.
4. Provides education to patient and families.
1. Answers patient/parent calls, gathers relevant data (e.g.; symptoms, status, duration, modifying factors). Triage patients using appropriate working diagnosis or impression of the patient’s condition.
2. Determines appropriate acuity of patient. Chooses appropriate Barton Schmitt protocol. Provides appropriate disposition by referring patients to ER, to clinic, or provide home care as the condition requires.
3. Keeps control of the call. Relays, in tone of voice and chosen words, appropriate reassurance, concern, empathy/sympathy.
4. Uses outside resources appropriately (Children’s Health Alliance, AAP). Consults with the physician as appropriate. Retains instruction from physicians, incorporates past experiences into new situations, formulating an appropriate course of action.
5. Documents call in EMR immediately following call. Documents relevant data based on patients condition and triage advice (not too little/too much). Includes acceptance/rejection of advice by caller. Other staff can find nursing notes when needed.
6. Schedule physician appointments as appropriate and as directed in the policy and procedure as well as incorporating physician directives, and retaining instructions.
7. Schedule specialized test, including, but not limited to laboratory test, x-rays, CT scans, stress tests or appointments with specialists. Instruct patients in preparation for test and appointments. Assist with managed care authorizations and completion of insurance forms as necessary.
1. Maintains adequate inventory of medical supplies, monitoring outdates on all medications and laboratory supplies.
2. Prepare and breakdown circumcision trays.
3. Prepares, stocks and cleans exam rooms, daily, weekly and monthly following OSHA guidelines for cleaning schedule.
4. Sets up exam rooms for procedures including, biopsies etc.
5. Keeps pharmaceutical samples, medications and educational materials neat and orderly, ordering as directed by providers.
1. Ensure sure provider receives results of all ordered tests and files according to established process.
2. Completes and mails copies or written synopsis of test results and other patient documents as directed by provider.
3. Documents all patient activity including cancellations and no-shows in the EMR.
4. Gather prescription refill information off voice mail morning and afternoon. Order and refill medications as instructed by provider.
5. Keep workstation neat and orderly.
6. Supports and participates on committees and/or in areas of practice which promotes quality assurance for the practice and patients alike.
7. Other duties as assigned by supervisor
1. High patient volumes and deadlines require strong organizational skills, ability to work under pressure and ability to prioritize tasks.
2. The variety of age groups and medical problems encountered requires the individual to be patient, caring and understanding.
3. Anticipates patient and provider needs, utilizing skills in flexibility and initiative.
RN License Required
1 Year Nursing Experience Preferred
PALS Certification within 6 Months of Employement Required
Portland, Oregon , 97225
Sep 12th, 2017