We are a state-of-the-art primary and specialty care facility in the Chelsea area of NYC. We have day shift positions only, holidays off and a collaborate team environment.
This position supports existing workflows and assists in developing new workflows to enhance teamwork and patient-centered care throughout the Health Center. Overall responsibility includes but is not limited to supervision of clinical staff in stated areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.1. Supervises medical assistants and oversees workflows for effective and efficient patient service. 2. Coordinates system issues affecting clinical workflows with the Director of Patient Services to encourage efficient teamwork.3. Participates in the completion of annual performance appraisals and competency evaluations for supervised staff. 4. Provides recommendations to administration to improve patient services and overall work processes. 5. Participates in the initiating and carrying forward of disciplinary steps as written in UHC HR Policy and Procedures and union contracts. 6. Coordinates and maintains weekly and monthly schedules with the Nursing Department 7. Responsible for training MA staff to new or revised workflows in response to NCQA Medical Home standards. 8. Supports the Director of Clinical Services with adjustments to daily staffing to meet the needs of the Health Center. 9. Complies with the Union Health Center’s policies & procedures related to privacy and security of identifiable patient information (PHI), as explained in the HIPAA (Health Insurance Portability & Accountability Act) training. 10. Supports and reinforces policies regarding patient care, infection control and safety 11. Assists the Director of Clinical Services with schedules and projects.12. Participates in handling the morning sick call line with the RNs. 13. Assists in orientation of new personnel.14. Coordinates response to patient emergencies and initiates immediate action.15. Participates in Quality Assurance and Improvement activities.16. Supports the stated goals and objectives of the Patient Centered Medical Home by working cooperatively with all clinical and non clinical staff to develop procedures that enhance the Health Center’s team-based approach to patient care.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Union Health Center will comply with applicable standards of the Americans with Disabilities Act.1. New York State Licensed Registered Nurse; 2. Strong interpersonal, oral, written communication and collaborative skills.3. Good computer skills required, knowledge of Microsoft Word , Excel and EMR a plus.5. Language: Bilingual English/ Spanish required